Privacy Policy

Elite Plumbing and Sewer LLC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website.

By using our services or website, you consent to the practices outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect personal information from you when you use our website or services. The types of information we may collect include:

1. Personal Identification Information: Name, email address, phone number, and billing address.
2. Service Information: Information related to the services you request, such as service history, payment details, and appointment preferences.
3. Communication Information: If you contact us by phone or through our website, we may collect records of those communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide Services: To perform plumbing and sewer services, process payments, and communicate with you regarding your service requests.
2. To Improve Our Services: To enhance customer experience, manage appointments, and ensure quality service delivery.
3. To Send Text Messages (Optional): If you opt in to receive SMS-based notifications, we may send you text messages for:
4. Appointment reminders
5. Dispatch notifications
6. Job completion surveys
7. SMS-based billing notifications
8. By providing your phone number, you consent to receiving text messages, including those sent by autodialer. Message frequency may vary, and message and data rates may apply. You can opt-out at any time by replying STOP to any message.
9. Customer Support: To assist you with inquiries, provide customer support, and handle any issues or complaints related to our services.

3. Text Messaging Consent

When you provide your phone number, you may be asked to opt in to receive text messages related to our services. By opting in, you consent to receive text messages from Elite Plumbing and Sewer LLC.

Messaging Disclosure:

1. Message Frequency: Message frequency may vary based on the type of service you are receiving.
2. Message and Data Rates: Message and data rates may apply. Standard message charges from your mobile carrier may apply for each message sent or received.
3. Opt-Out Instructions: You can stop receiving text messages at any time by texting STOP to any of our messages. If you opt out, no further messages will be sent.
4. Help Instructions: For assistance, text HELP or contact our customer support team.
5. Third-Party Sharing: We will not share your personal information with third parties unless required by law or for the purpose of providing our services.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information. This includes physical, electronic, and procedural safeguards designed to prevent unauthorized access or disclosure of your information.

1. Encryption: We use encryption protocols to protect sensitive information transmitted online.
2. Access Control: Access to your personal data is restricted to employees who need it to perform their job duties.

While we take these measures to protect your information, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties in the following cases:

1. Service Providers: We may share information with third-party contractors and service providers who assist us in providing services to you (e.g., payment processors or text messaging services).
2. Legal Compliance: We may disclose your information to comply with legal obligations, enforce our Terms & Conditions, or protect the rights, property, and safety of Elite Plumbing and Sewer LLC, our customers, or others.

7. Your Rights

You have the following rights regarding your personal information:

1. Access: You have the right to request access to the personal information we hold about you.
2. Correction: You can request that we correct any inaccuracies in your personal information.
3. Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., for legal or business reasons).
4. Opt-Out: You can opt out of receiving promotional messages or text notifications at any time.

To exercise any of these rights, please contact us at the details below.

8. Changes to This Privacy Policy

Elite Plumbing and Sewer LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Elite Plumbing and Sewer LLC

(317) 205-7598

eps.info@eliteplumbingandsewer.com

By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.